一、基础业务与场所
- 邮局:Post Office
- 邮政支局:Postal Sub-branch
- 邮政所:Postal Station
- 邮政营业厅:Postal Business Hall
- 邮政窗口:Postal Counter
- 邮政服务:Postal Service
- 营业时间:Business Hours
- 取号机:Queue Ticket Machine
- 等候区:Waiting Area
- 咨询台:Information Desk
二、邮寄物品分类
- 信件:Letter
- 明信片:Postcard
- 挂号信:Registered Letter
- 平信:Ordinary Letter
- 印刷品:Printed Matter
- 包裹:Parcel / Package
- 小包裹:Small Parcel
- 大包裹:Large Parcel
- 国际包裹:International Parcel
- 国内包裹:Domestic Parcel
- 特快专递:EMS (Express Mail Service)
- 快递:Express Delivery
- 普通快递:Regular Express
- 加急快递:Urgent Express
- 保价包裹:Insured Parcel
- 易碎品:Fragile Items
- 禁运品:Prohibited Items
- 限运品:Restricted Items
- 液体:Liquid
- 粉末:Powder
- 电子产品:Electronic Products
- 食品:Food
- 药品:Medicine
三、邮寄方式与服务
- 平邮:Surface Mail
- 航空邮件:Air Mail
- 水陆路邮件:Surface Mail
- 挂号:Registered Mail
- 保价:Insured Mail
- 到付:Collect on Delivery (COD)
- 预付:Prepaid
- 寄件:Sending / Mailing
- 收件:Receiving
- 签收:Sign for Receipt
- 代签收:Sign on Behalf
- 无人签收:No One Signed for
- 投递:Delivery
- 上门投递:Home Delivery
- 自提:Self-pickup
- 邮政信箱:Post Office Box (PO Box)
- 存局候领:General Delivery / Poste Restante
- 改址:Address Correction
- 退回:Return
- 退件:Returned Item
- 重寄:Resend
- 转发:Forward
- 跟踪查询:Tracking & Inquiry
- 物流信息:Logistics Information
- 物流单号:Tracking Number
- 快递单号:Express Number
- 挂号单号:Registered Number
四、包装与耗材
- 信封:Envelope
- 标准信封:Standard Envelope
- 大号信封:Large Envelope
- 牛皮纸信封:Kraft Paper Envelope
- 包裹箱:Parcel Box
- 纸箱:Carton
- 泡沫箱:Foam Box
- 气泡膜:Bubble Wrap
- 缓冲材料:Cushioning Material
- 胶带:Tape
- 透明胶带:Transparent Tape
- 打包带:Packing Strap
- 标签:Label
- 快递单:Express Waybill
- 挂号单:Registered Mail Form
- 保价单:Insured Mail Form
- 邮票:Postage Stamp
- 纪念邮票:Commemorative Stamp
- 普通邮票:Regular Stamp
- 邮资:Postage
- 邮资已付:Postage Paid
- 邮资不足:Insufficient Postage
- 称重:Weighing
- 电子秤:Electronic Scale
- 打包服务:Packing Service
- 防水包装:Waterproof Packaging
五、地址与信息填写
- 寄件人:Sender
- 寄件人姓名:Sender's Name
- 寄件人地址:Sender's Address
- 寄件人电话:Sender's Phone Number
- 收件人:Recipient / Receiver
- 收件人姓名:Recipient's Name
- 收件人地址:Recipient's Address
- 收件人电话:Recipient's Phone Number
- 邮政编码:Postal Code / Zip Code
- 国家:Country
- 省份:Province
- 城市:City
- 区/县:District / County
- 街道:Street
- 门牌号:House Number
- 单元:Unit
- 楼层:Floor
- 详细地址:Detailed Address
- 英文地址:English Address
- 中文地址:Chinese Address
- 地址填写:Address Filling
- 地址错误:Wrong Address
- 地址不详:Unknown Address
六、费用与结算
- 邮费:Postage Fee
- 快递费:Express Fee
- 保价费:Insurance Fee
- 挂号费:Registered Fee
- 打包费:Packing Fee
- 服务费:Service Fee
- 到付费用:COD Fee
- 超重费:Overweight Fee
- 续重费:Additional Weight Fee
- 首重费:First Weight Fee
- 国际运费:International Shipping Fee
- 国内运费:Domestic Shipping Fee
- 现金支付:Cash Payment
- 扫码支付:Scan Code Payment
- 刷卡支付:Card Payment
- 发票:Invoice
- 增值税发票:VAT Invoice
- 收据:Receipt
- 费用明细:Fee Details
- 价格表:Price List
- 计费标准:Billing Standard
七、特殊业务
- 邮政储蓄:Postal Savings
- 邮政汇款:Postal Remittance
- 电汇:Telegraphic Transfer (TT)
- 汇票:Money Order
- 兑付:Cashing
- 挂失:Loss Reporting
- 挂失费:Loss Reporting Fee
- 补办:Reissuance
- 邮政订阅:Postal Subscription
- 报纸订阅:Newspaper Subscription
- 杂志订阅:Magazine Subscription
- 报刊亭:Newsstand
- 集邮:Stamp Collecting
- 集邮册:Stamp Album
- 首日封:First Day Cover
- 邮政纪念封:Postal Commemorative Cover
- 邮政明信片:Postal Postcard
- 邮政文创:Postal Cultural and Creative Products
- 邮政代办点:Postal Agency
- 社区邮政服务:Community Postal Service
- 校园邮政:Campus Post
- 企业邮政:Corporate Postal Service
八、状态与问题处理
- 已揽收:Collected
- 运输中:In Transit
- 到达处理中心:Arrived at Processing Center
- 离开处理中心:Departed from Processing Center
- 到达投递局:Arrived at Delivery Bureau
- 正在投递:Out for Delivery
- 已送达:Delivered
- 签收成功:Signed Successfully
- 派送失败:Delivery Failed
- 滞留:Stagnant
- 丢失:Lost
- 破损:Damaged
- 理赔:Claim Settlement
- 投诉:Complaint
- 建议:Suggestion
- 客服热线:Customer Service Hotline
- 邮政投诉电话:Postal Complaint Hotline
- 处理进度:Processing Progress
- 解决:Resolved
- 未解决:Unresolved
九、国际邮寄相关
- 国际邮件:International Mail
- 跨境邮寄:Cross-border Mailing
- 海关:Customs
- 清关:Customs Clearance
- 报关:Customs Declaration
- 报关单:Customs Declaration Form
- 关税:Customs Duty
- 增值税:Value-Added Tax (VAT)
- 进口税:Import Tax
- 出口税:Export Tax
- 免税:Duty-free
- 应税:Dutiable
- 国际物流:International Logistics
- 跨境快递:Cross-border Express
- 目的国:Destination Country
- 出发国:Country of Departure
- 国际航班:International Flight
- 海运:Sea Freight
- 陆运:Land Freight
- 国际邮政联盟:Universal Postal Union (UPU)
- 国际快递品牌:International Express Brands (DHL, FedEx, UPS, TNT)
十、人员与岗位
- 邮递员:Postman / Mail Carrier
- 快递员:Courier
- 邮政营业员:Postal Clerk
- 窗口工作人员:Counter Staff
- 分拣员:Sorter
- 装卸工:Loader
- 客服人员:Customer Service Staff
- 客户经理:Account Manager
- 邮政局长:Postmaster
- 支局局长:Sub-branch Director
- 投递员:Delivery Person
- 揽收员:Collector