jobs 演讲

　　Feel about going to work excited to start the day or kind of dreading it. We've been hardwired to believe that work isn't supposed to be enjoyable work is work, but here's the thing. In the future, companies will succeed or fail based on how much their people enjoy theirs.

　　想到上班，你是会为开启新的一天感到兴奋，还是会有点害怕呢？我们一直被灌输这样的观念：工作本不该是件乐事——工作就是工作。但关键在于，未来企业的成败将取决于员工能在多大程度上享受自己的工作。

　　I work now when I tell that to business leaders, a lot of them say that's great rosie, but it's the end of fiscal quarter. And the CEO is breathing down my neck. Because the board is breathing down her neck, because our stock price is dropping.

　　现在当我对企业领导者们说这些时，我在工作中常遇到这样的反应——很多人会说“这想法不错，罗茜”，但现在是财季末期了。首席执行官正紧盯着我（催促我），因为董事会正紧盯着她（首席执行官），而我们的股价正在下跌。

　　Let's talk about enjoying work once we're in a better spot. Or never now I get it. These leaders are right to fixate on business performance, but I've spent the past six years exploring this topic as a people and organization expert at Bcg, and the data is clear.

　　等我们情况好转了，再聊聊享受工作的事吧。或者现在就算了，我现在明白了。这些领导者专注于业务表现是没错的，但作为波士顿咨询的人力与组织领域专家，我过去六年一直在深入研究这一课题，数据给出的结论很明确。

　　Making work more enjoyable pays off big time. Just look at the top 100 companies to work for in America over the last 28 years. Their stock returns were more than double their peers. So instead of asking how can we boost productivity

　　让工作更有趣会带来巨大的回报。看看过去28年里美国最适合工作的100家公司就知道了——它们的股票回报是同行的两倍多。所以，与其问如何提高生产力？

　　These leaders should be asking, how can we boost enjoyment, productivity and profit Will follow. So here are my top three tips to make work more enjoyable. Tip one. Double down on joy, asking yourself, what do I enjoy most about my work

　　这些领导者应该自问：我们该如何提升工作中的乐趣、生产力与利润？接下来我将分享具体方法。以下是我让工作更愉快的三大建议。建议一：聚焦乐趣，问问自己：工作中我最享受的是什么？

　　How can I do more of that Take Trader Joe's, an American grocery store with a cult following. If you've been to a trader joe's, you know it just fails different shopping there. Every employee seems genuinely happy to see you.

　　我怎样才能更多地做到这一点呢？以Trader Joe's为例——这是一家拥有狂热粉丝群体的美国杂货店。如果你去过Trader Joe's，就会知道在那里购物的体验完全与众不同。每位员工似乎都打心底里为你光临而开心。

　　They want to know what you're doing this weekend, and whether you've tried these pumpkin spiced Jojos. It's, almost surprising how happy they seem in a stereotypically low paying, high turnover retail job.

　　他们想知道你这个周末打算做什么，还有你有没有试过这些南瓜风味的Jojo零食。说来也怪，在这种典型低薪、高流动率的零售工作中，他们看起来竟如此开心。

　　So how does Trader Joes do it Well, they know that the fun part of working in retail is chatting up your coworkers and the customers. So they've created this supersocial environment by purposefully overstaffing their stores.

　　那么乔氏超市（Trader Joe's）是如何做到的呢？他们明白，零售业工作中最有趣的部分，莫过于和同事、顾客闲聊互动。因此，他们特意在门店安排更多人手，打造出了这种高度社交化的氛围。

　　The result Overstaffing means employees enjoy their work more, are less likely to feel burnt out, and are less likely to consider quitting. In fact, one in ten trader joe's employees has worked there for over a decade, which is pretty crazy when you consider how expensive it is to replace an employee, not to mention the lost productivity as they learn how to do the job.

　　结果如何？人员过剩意味着员工更享受工作，更不容易感到倦怠，也更少考虑离职。事实上，Trader Joe's（乔氏超市）每十名员工中就有一人在这里工作了十多年——考虑到替换一名员工的成本有多高，更不用说他们学习岗位技能期间造成的生产力损失，这一现象相当惊人。

　　But overstaffing doesn't just save Trader Joe's money. It makes them more money, too. Employees have more time to interact with customers and drive spending. If you compare Trader Joes to its peers, they make 50% higher revenue per employee.

　　但人员过剩不仅能为Trader Joe's节省资金，还能为其创造更多收入。员工有更充裕的时间与顾客互动，进而推动消费。若将Trader Joe's与其同行对比，其每位员工的人均收入要高出50%。

　　So doubling down on joy is good for employees, customers, and shareholders alike. And it didn't require expensive pay rises or fancy bonuses. Yes, you need to pay your employees a living wage. But don't make the mistake of thinking.

　　因此，加倍重视快乐对员工、客户和股东都有好处。而且这并不需要昂贵的加薪或丰厚的奖金。是的，你需要为员工支付合理的生活工资。但不要误以为……

　　More enjoyment only means more money. It doesn't. We all know people who make a ton of money and still loathe their jobs. So get created, have. Figure out what it is that you enjoy most about your work, and do more of that tip to eliminate frustrations.

　　更多的享受只意味着更多的金钱？并非如此。我们都知道那些赚得盆满钵满却依然厌恶自己工作的人。所以，发挥创造力，行动起来吧。弄清楚你在工作中最享受的是什么，多做这些事来消解挫败感。

　　My second tip is the opposite. Ask what's most frustrating about the work I do and how can I do less of that. Back in 20, 20 US department store Neiman Marcus was in pretty dire straits. Employees were quitting at record rates.

　　我的第二个建议则相反。问问自己，在我从事的工作中，最让人沮丧的是什么，以及如何减少做这些事情。早在2020年，美国百货公司尼曼·马库斯就陷入了相当艰难的境地。当时员工的离职率创下了历史新高。

　　The pandemic had closed nearly all their stores, and by may they were filing for bankruptcy. To survive, they needed to make some serious changes. So they created an option for store associates to serve customers remotely as work from home digital stylists, but here's where things get really interesting.

　　疫情几乎关闭了他们所有的门店，到了五月，他们已申请破产。为了生存，他们需要做出一些重大改变。于是，他们为门店员工推出了一项新选择——以居家数字造型师的身份远程服务顾客，但故事真正有趣的地方才刚开始。

　　When the world reopened post pandemic Nieman Marcus could have easily gone back to their old ways of working, but they know from extensive surveys that flexibility is their employees number one concern.

　　当疫情后世界重新开放时，尼曼·马库斯本可以轻易回到旧有的工作模式，但通过大量调查，他们了解到灵活性是员工的首要关切。

　　So while other companies were issuing return to work mandates, Nieman Marcus doubled down on flexible work. Now, a store associate might spend some three days a week in person behind the makeup counter, and two days working from home serving online shoppers.

　　因此，当其他公司纷纷发布返岗要求时，内曼·马库斯却加倍推行灵活工作制。如今，一名店员每周可能有大约三天时间在化妆品柜台当面服务，另外两天则在家为网购顾客提供服务。

　　With more people shopping online, it's a win for customers, employees and the company. Staff turnover has dropped by 20%, so if you want people to perform at their best, ask what's getting in their way, and then design the work to minimize those frustrations.

　　随着越来越多的人选择线上购物，这对顾客、员工和公司而言都是一件好事。员工流失率已下降20%，因此，如果你希望员工能够发挥出最佳水平，不妨先了解是什么在阻碍他们，然后调整工作设计以减少这些挫败感。

　　Tip three. Keep experimenting. My final tip is to revisit enjoyment repeatedly. What works well today might not work a month down the line in my job. Our teams take a weekly survey about whether we're enjoying our work, and then we review the results together, but we don't spend it poring over pie charts and line graphs.

　　第三个建议：保持尝试。我的最后一条建议是要反复重温工作中的愉悦感。今天行之有效的方法，一个月后可能就不再适用了。我们的团队会每周开展一次关于工作幸福感的调查，随后共同讨论结果，但我们不会花时间去仔细研究那些饼图和折线图。

　　We make it fun by asking questions like, which one of these nine kangaroos represents how this week went for you And someone might say, well, I started out this week as the snugly joey, safe and sound in his mother's pouch.

　　我们会通过问类似这样的问题来让这件事变得有趣，比如："这九只袋鼠中哪一只代表了你这周的状态？"可能会有人说："哎，我这周一开始就像那只舒舒服服的小袋鼠，安安稳稳地待在妈妈的育儿袋里。"

　　But then I had a really atrocious client meeting and felt kind of hung out to dry. So by the end of the week I was like the more feral, possibly rabid kangaroo. It might sound like a silly process for such a serious task, but it works.

　　但后来我参加了一场极其糟糕的客户会议，感觉自己被彻底晾在了一边。到了周末，我简直像一只更野、可能还发了疯的袋鼠。这听起来或许像是对如此严肃的任务采取的荒唐方式，但它确实管用。

　　You've come up with so many ways to make work more enjoyable, like shifting a morning check in 30 minutes later so that a team member can drop his kid off at kindergarten. A trivial change for us that made the world of difference to him.

　　你想出了这么多让工作更愉快的方法，比如把早上的签到时间推迟30分钟，这样一位团队成员就能送孩子去幼儿园了。对我们来说只是一个小改变，却对他的生活产生了巨大的影响。

　　So make a habit of talking about enjoying work, and you'll come up with surprising solutions that make quirk more enjoyable for everyone, so before you get back to whatever it was that you were doing before you tuned into this talk, I'd love for you to ask.

　　所以，养成谈论享受工作的习惯吧，你会由此想出一些令人惊喜的解决方案，让工作中的这些独特之处为每个人都增添乐趣。因此，在你回到听这场分享前原本在做的事情之前，我希望你能问一问。

　　How can I enjoy this more Because what's enjoyable for you is good for your company too. Thank you.

　　我怎样才能更享受这个过程呢？因为对你而言愉快的事，对你的公司也有益处。谢谢。

　　本文标题：jobs 演讲

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